Returns & Exchanges

At Deadly Ponies, we take pride in the craftsmanship of our leather goods; if you are not entirely satisfied with your purchase, you may return it within 30 days for a refund or exchange. Items must be in their original condition, unused, and with all signature packaging intact.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original dust bag and box, ensuring the return authorization form is included inside the parcel.

3

Ship to Atelier

Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

4

Quality Inspection & Refund

Once our artisans receive and inspect your return, we will process your refund or dispatch your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing