Frequently Asked Questions

Everything you need to know about our handcrafted leather goods.

What materials are used in Deadly Ponies products?

We pride ourselves on using the finest ethically sourced leathers, including buttery soft lambskin and durable bovine hides, complemented by our signature solid brass hardware.

How should I care for my leather bag?

To maintain the longevity of your piece, we recommend using a high-quality leather conditioner every 2-3 months and avoiding prolonged exposure to direct sunlight or moisture.

Do you offer international shipping?

Yes, we ship worldwide. Delivery times vary by location, but most international orders arrive within 5-10 business days via our premium courier partners.

What is your return policy?

We offer returns on all full-priced items within 14 days of delivery, provided the item is in its original, unused condition with all tags and dust bags included.

Are your products covered by a warranty?

Every Deadly Ponies piece comes with a 12-month warranty covering manufacturing faults. This does not include general wear and tear or damage caused by improper care.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.